For customer dissatisfaction other than health issue
A customer can return the product only to a direct seller from whom they purchased, along with the original customer receipt, within a period of 30 days from the date of purchase, and get refunded, provided not more than 30% of the product shall have been consumed. The distributor can deduct the courier charges and GST while refunding to the customer, except in the case of manufacturing defect. A distributor should obtain an email from the customer, marking a CC to Compliance that the customer will not claim for any returns in the future if they buy again. The distributors can return the product to the company along with the customer receipt within 15 days from the date on which the products returned, and get the same exchange. To get it exchanged the distributor has to pay courier charges to the company which has been collected from the customer and handover the product at the stores of Rsig Healthcare.
Cancellation before product receiving - Customer can cancel their product befor receiving through R-mail (Internal mail system ) or rsighealthcarepvtltd@gmail.com or can call working hours 10:00am to 6:00pm Monday to Friday 74048-22399 or whatsApp on this number

Payment will be refund on the same address, payment come from! Or mention in the email ( rmail ) or compliance@rsig.in . Payment will be refund by pay you money or IMPS through the HDFC NET Banking within 3 business days. (After the confirmation of Return)

For Customers: Health Issues

A customer can return a product directly to the company and get the refund if he/she faces any health issues by using the products, along with a certificate from a Qualified Doctor or a Registered Medical Practitioner, which substantiates that the subject's health issue was caused due to the consumption of the said product. The refund shall be initiated after due verification of the certificate and the company shall contact the Doctor/MP, if required.

For Distributors

A distributor can return the product and get refunded, provided the product is in salable condition within 30 days from the purchase of the product. A distributor can return up to a maximum of 160PV. The refund shall cause the distributor termination of their ID with all pending benefits. The refund shall be initiated after the deduction of courier charges. Not applicable for RCM. Any product(s) purchased on which discounted product option or other valid offers were applied will not be eligible for refund, return, or exchange. However, damaged products received on delivery may be replaced as per the accepted procedure.
Cooling off period/ Cancellation Duration : A distributor can return the product, and get a refund within 30 days from the date of execution of the contract, provided the product is insalable condition. This procedure will cause the termination of the distributor ID.

For Quick Support Please Contact : +91 74048-22399 or Email: support@rsig.in